Terms and Conditions for guests staying at H2H STAY
Terms and Conditions for H2H Stay.
This agreement is between the guest and H2H Stay (The Agent)
This Agreement and Contract (the “Agreement”) is a legally binding agreement made and entered into as of the Reservation Date written below by and between the undersigned person(s) or company (the “Guest”) and the undersigned owner, manager or agent (“Rental Agent”), pursuant to which the Guest has agreed to rent the residence described below (the “Property”), for the duration of the Rental Term for the Total Rental Fee and other good and valuable consideration as described herein.
Guest agrees that no more than the agreed persons shall be permitted on the Property at any time during the Rental Term, all of whom shall comply with the conditions and restrictions imposed upon Guest under this Agreement. If there are more guests occupying the property than have been agreed and paid for, the agent reserves the right to enter the property and request immediate payment for these guests and the agent also reserves the right to have the guests vacate the property immediately with no refund.
CONDITION AND USE OF PROPERTY
The Property is provided in “as is” condition. Rental Agent shall use its best efforts to ensure the operation of all amenities in the Property, such as internet access, satellite or cable TV access or hot tubs, fireplaces as applicable.
Rental Agent shall not be held responsible for such items failure to work, but will make every effort to correct any issues as reported as quickly as possible. Guest acknowledges that use of amenities such as hot tubs, pools, spas, fireplaces, decks, and the like may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children and such use is at the Guest’s own risk.
Guest shall use the Property for residential purposes only and in a careful manner to prevent any damage or loss to the Property and keep the Property in clean and sanitary condition at all times. Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbours, nor shall Guest use the Property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Property.
If Guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the Property, remove all Guest’s property and belongings and leave the Property in good order and free of damage. No refund of any portion of the Total Rental Fee shall be made and if any legal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all costs incurred.
ASSIGNMENT OR SUBLEASE
Guest shall not assign or sublease the Property or permit the use of any portion of the Property by other persons who are not family members or guests of the Guest and included within the number of and as permitted occupants under this Agreement.
RISK OF LOSS AND INDEMNIFICATION
Guest agrees that all personal property, furnishings, personal affects and other items brought into the Property by Guest or their permitted guests and visitors shall be at the sole risk of Guest with regard to any theft, damage, destruction or other loss and Rental Agent shall not be responsible or liable for any reason whatsoever.
Guest hereby covenants and agrees to indemnify and hold harmless Rental Agent and their agents, owners, successors, employees and contractors from and against any costs, damages, liabilities, claims, legal fees and other actions for any damages, costs, attorneys fees incurred by Guest, permitted guests, visitors or agents, representatives or successors of Guest due to any claims relating to destruction of property or injury to persons or loss of life sustained by Guest or family and visitors of Guest in or about the Property and Guest expressly agrees to
save and hold Rental Agent harmless in all such cases.
Guest hereby waives and releases any claims against Rental Agent, the Property owner and their successors, assigns, employees or representatives, officially or otherwise, for any injuries or death that may be sustained by Guest on or near or adjacent to the Property, including any common facilities, activities or amenities. Guest agrees to use any such facilities or amenities entirely at the Guest’s own initiative, risk and responsibility.
ENTRY AND INSPECTION
Rental Agent reserves the right to enter the Property at reasonable times and with reasonable advance notice for the purposes of inspecting the Property or showing the Property to prospective purchasers, renters or other authorised persons. If Rental Agent has a reasonable belief that there is imminent danger to any person or property, Rental Agent may enter the Property without advance notice.
UNAVAILABILITY OF PROPERTY
In the event the Property is not available for use during the Rental Term due to reasons, events or circumstances beyond the control of Rental Agent, Rental Agent will apply due diligence and good faith efforts to locate a replacement property that equals or exceeds the Property with respect to occupancy capacity, location and value that meets the reasonable satisfaction of the Guest. If such replacement property cannot be found and made available, Rental Agent shall immediately return all payments made by the Guest, whereupon this Agreement shall be
terminated and Guest and Rental Agent shall have no further obligations or liabilities in any manner pertaining to this Agreement.
ADDITIONAL TERMS TO THE RENTAL AGREEMENT
In addition to the standard terms included herein, Guest acknowledges and agrees that the following additional terms and conditions apply to the Guest’s rental of the Property:
1.1 You must be 18 years or over when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any losses suffered or incurred by you.
1.2 We reserve the right to refuse to accept any booking for whatever reason.
1.3 You may arrive at your accommodation after 3pm (except if it is stated different) on the start day of your booking
and, unless otherwise agreed, you must leave by 11am on the last day. If you fail to arrive by 10pm on the day of the start date and do not advise us of a late arrival we may treat the booking as being cancelled by you. If you fail to check-out by 11am on your departure date, there will be a further charge (i.e. our nightly rate per each day late).
1.4 If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health and Safety Regulations) we reserve the right to move excess occupants and charge for additional apartments or require the excess occupants to vacate the property.
1.5 Should payment not reach us within the required time we reserve the right to cancel any bookings made and any deposit paid will be forfeit.
1.6 Card details to cover breakages and damages are required. These can be charged up to five (5) working days after our guests have stayed in the property. Charges are only applied provided the following provisions are not met:
● No damage is done to property or its contents.
● No charges are incurred due to illegal activity, pets or additional services rendered during the stay.
● All debris, rubbish and discards are placed in rubbish bin, and soiled dishes are cleaned.
● All keys are left in the key safe and the accommodation is left locked.
● All charges accrued during the stay are paid prior to departure.
● No linens are lost or damaged.
● No early arrival or late departure.
● No smoking or parties within the apartment or building.
● The renter is not evicted by the owner (or representative of the owner) or the local law enforcement.
1.7 We expect the apartment to be left in a reasonable state on departure. If, at our discretion, additional
cleaning other than what is to be expected as reasonable is required on departure, the cost of this cleaning will be charged as an additional charge.
1.8 Where there is evidence of guests smoking within the apartment, we reserve the right to charge £100 for specialist cleaning. Please note- smoking is not permitted on the premises or within the building.
1.9 Pets are not permitted in our rental units UNLESS requested by the guest and confirmed by the rental agent prior to guest arrival, which incurs an additional fee of £10 per pet per night.
2.0 If cancelled or modified up to 14 days before date of arrival, no fee will be charged except if it is stated any different at the time of booking. If cancelled or modified later, or in case of no-show, the total price of the reservation will be charged.
2.1 Unless otherwise agreed, the owners will issue to the client or guest one set of keys to the property. If at any time the client or guest loses the keys, they must notify the agent as soon as possible who will instruct a locksmith to change the lock/key(s) which you will incur a charge.
This Agreement contains the entire agreement between the parties with regard to the rental of the Property, and any changes, amendments or modifications hereof shall be void unless the same are in writing and signed by both the Guest and the Rental Agent. This Agreement shall be governed by the laws of the United Kingdom. The words “Rental Agent” and “Guest” shall include their respective heirs, successors, representatives. The waiver or failure to enforce any breach or provision of this Agreement shall not be considered a waiver of that or any other provision in
any subsequent breach thereof. If any provision herein is held invalid, the remainder of the Agreement shall not be affected. Any notice required to be given under this Agreement shall be in writing and sent to the contact information included herein. This Agreement may be signed in one or more counterparts, each of which is an original, but taken together constitute one in the same instrument. Approving these terms and conditions by email and or by the guest
proceeding to check in will be confirmation that the guest understands and agrees to these terms and conditions.
Pets are not permitted in our rental units UNLESS requested by the guest and confirmed by the rental agent prior to guest arrival, which incurs an additional Deposit of £100 for the duration of the stay.
The pet addendum below must be signed and returned to us prior to arrival to allow pets into the property. Pet owners are responsible for cleaning up-to-date on rabies vaccinations and all other vaccinations. All pets are to be up to date on Flea treatment prior to arrival. We assume no responsibility for illness or injury that humans or pets may incur while on the premises.
1. Pets are not allowed on furniture at any time. Any evidence of pets on furniture may incur extra cleaning fees.
2. Pet will not damage premises. If damages are caused, the cost of the damage may be deducted from security deposit. If there is no security deposit or t does not cover the whole cost, we may recover our cost via an Additional Charge.
3. Guest Should prevent pets from producing excessive noise at a level that disturbs neighbours.
4. Pets will not be left unattended for an undue length of time, either indoors or out. Pet will not be left unattended on balcony, patio, or porch.
5. Homeowner assumes no responsibility for illness or injury that may incur to pets or humans while on the premises.
6. All items above are the sole responsibility of the pet owner.
Pet Owner Name:…………………………………………………………………………………………
It is hereby agreed by and between Sotero Lettings and Management Ltd and ……………………………………(Guest ) that managing agent will allow guest to have the following described pet and no others in the accommodation upon and subject to the terms and conditions of the terms and condition of hire and to this addendum.
The permission granted herein shall be limited to a certain pet named ………………………… and described below;
TYPE OF PET
DATE OF LAST TIME FLEAD AND WORMED
Sotero Lettings and Management trading as H2H STAY